I’m frustrated

"The application's default library cannont be created" after installing 3.0.6

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jonathan March 08, 2011 19:56

Ryan -
Can you describe a little more what's happening? Do you already have a library? Maybe there are permission issues with the directory we try to use. You can set a directory location in the preferences dialog.

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- ryan.omara March 09, 2011 06:53
  
  I wish there was more to explain. The program gives that error and won't open up. I do have some videos in my library that I have posted on your site. It worked well before updated, with only the occassional crash/freeze like most video software.
  
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Ryan - Can you describe a little more what's happening? Do you already have a library? Maybe there are permission issues with the directory we try to use. You can set a directory location in the preferences dialog. jonathan

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jonathan March 09, 2011 18:08

Ok - can you try seeing if the permissions are open on the applications or program file directories? We might not be able to access it to write files for installation.

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- ryan.omara March 10, 2011 20:38
  
  I just set every perfmission in the entire ContourStoryteller folder to "allow" and still no go.
  
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- freddieh85 March 11, 2011 11:50
  
  I did the some for the ContourStoryteller folder in 'C:\Program Files' and for the 'Contour Library' folder in 'My Documents/My Video's'.
  
  Both didn't resolve the issue.
  
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Ok - can you try seeing if the permissions are open on the applications or program file directories? We might not be able to access it to write files for installation.

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jonathan March 10, 2011 21:30

I don't think it's an issue with the Contour folder, but rather an issue with the program files folder.

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I don't think it's an issue with the Contour folder, but rather an issue with the program files folder.

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pat March 11, 2011 19:51

i have this problem too........what is the solution?

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i have this problem too........what is the solution?

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blshaw March 13, 2011 01:16

I am also having the same issue.

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I am also having the same issue.

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freddieh85 March 13, 2011 13:11

I've only got this problem on a Windows XP Service Pack 3 machine. I installed the software on a Windows 7 machine and it works fine.

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I've only got this problem on a Windows XP Service Pack 3 machine. I installed the software on a Windows 7 machine and it works fine.

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blshaw March 13, 2011 17:26

My operating system is Windows 7, Storyteller was working fine with version 3.05

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My operating system is Windows 7, Storyteller was working fine with version 3.05

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maurice March 14, 2011 13:24

Having the same issue.

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Having the same issue.

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mark-strik March 14, 2011 14:57

I have also the same problem.

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I have also the same problem.<a href="http://s3.amazonaws.com/satisfaction-production/s3_images/437667/contour_error.JPG"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/437667/contour_error_inline.JPG" alt="" /></a>

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maurice March 14, 2011 15:22

Installed the software on two systems both running XP with SP3. One gives this problem the second one doesn't. Both use the same (network) location to store the Library. Maybe this helps finding the problem/solution

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Installed the software on two systems both running XP with SP3. One gives this problem the second one doesn't. Both use the same (network) location to store the Library. Maybe this helps finding the problem/solution

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jonathan March 14, 2011 17:28

It seems like this is a database issue. If one of you can email support the countour.db file in the default location we can investigate it.

to get around the problem, you could try deleting the contour.db file and then reimporting the existing movies.

thanks

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It seems like this is a database issue. If one of you can email support the countour.db file in the default location we can investigate it. to get around the problem, you could try deleting the contour.db file and then reimporting the existing movies. thanks

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maurice March 14, 2011 17:55

countour.db has just been send to support@contour.com

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countour.db has just been send to support@contour.com

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Holger (Dev) March 14, 2011 20:14

Maurice, thank you for sending us this file. I assume this comes from the computer that shows you the error message. And you sent us the file from C:\Documents and Settings\[account]\My Documents. If you configured Storyteller to use the library on the network, and it failed to open this library, it should show you the attached message. Do you see this message coming up?

The database you sent to us was empty, so you could delete it without losing any data. If Storyteller does not find the database file (contour.db) it will just create a new one. But you would have to re-import the movies that are in the library location. Storyteller will not make a second copy of those movie files, and it should go pretty quick. We are still looking for the real reason you ended up with an empty database though.

Thank you!

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Maurice, thank you for sending us this file. I assume this comes from the computer that shows you the error message. And you sent us the file from C:\Documents and Settings\[account]\My Documents. If you configured Storyteller to use the library on the network, and it failed to open this library, it should show you the attached message. Do you see this message coming up? <a href="http://s3.amazonaws.com/satisfaction-production/s3_images/437941/Screen_shot_2011-03-14_at_12.57.26_PM.png"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/437941/Screen_shot_2011-03-14_at_12.57.26_PM_inline.png" alt="" /></a> The database you sent to us was empty, so you could delete it without losing any data. If Storyteller does not find the database file (contour.db) it will just create a new one. But you would have to re-import the movies that are in the library location. Storyteller will not make a second copy of those movie files, and it should go pretty quick. We are still looking for the real reason you ended up with an empty database though. Thank you!

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maurice March 14, 2011 20:48

Holger, I have deleted the contour.db file and started storyteller again on the system that was giving the problem. A new contour.db is created in the directory N:\Mijn documenten\Mijn video's\Contour Library but I get the following message screen.

Storyteller won't start. The message you have included doesn't showup on my system. Other system I've installed the software on uses the same network directory but doesn't produce a problem. Hopes this makes any sence to you.

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Holger, I have deleted the contour.db file and started storyteller again on the system that was giving the problem. A new contour.db is created in the directory N:\Mijn documenten\Mijn video's\Contour Library but I get the following message screen. <a href="http://s3.amazonaws.com/satisfaction-production/s3_images/437973/contour_error_inline.jpg"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/437973/contour_error_inline_inline.jpg" alt="" /></a> Storyteller won't start. The message you have included doesn't showup on my system. Other system I've installed the software on uses the same network directory but doesn't produce a problem. Hopes this makes any sence to you.

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blshaw March 14, 2011 23:53

I just had the same results as Maurice.

My contour video file was located in c:libraries/videos/contour videos. I renamed the contour file (old) and then attempted to start storyteller.

It created the new countour video file but storyteller still would not open and i received the same error message as Maurice above.

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I just had the same results as Maurice. My contour video file was located in c:libraries/videos/contour videos. I renamed the contour file (old) and then attempted to start storyteller. It created the new countour video file but storyteller still would not open and i received the same error message as Maurice above.

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blshaw March 15, 2011 00:19

I just emailed the original db file and the one created after the updgrade to support@contour.com

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I just emailed the original db file and the one created after the updgrade to support@contour.com

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Holger (Dev) March 15, 2011 00:22

We just determined that single quotes in the library path name can cause this message. Maurice reported a single quote, this is what helped us finding this. Maurice, can you please try it again with a path that does not contain a single quote?

Now blshaw, you say your library path is "c:\libraries\videos\contour videos"? No single quotes there. And you're on Windows 7, correct? Is this the English version of Windows?

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We just determined that single quotes in the library path name can cause this message. Maurice reported a single quote, this is what helped us finding this. Maurice, can you please try it again with a path that does not contain a single quote? Now blshaw, you say your library path is "c:\libraries\videos\contour videos"? No single quotes there. And you're on Windows 7, correct? Is this the English version of Windows?

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Holger (Dev) March 15, 2011 00:34

blshaw, I just tried out the same library location you use, but no luck in trying to reproduce the problem. Thanks for sending the database files to support. Once they are handed over to the development team we will investigate them. It would be helpful to know which Windows language you are using. Thanks!

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blshaw, I just tried out the same library location you use, but no luck in trying to reproduce the problem. Thanks for sending the database files to support. Once they are handed over to the development team we will investigate them. It would be helpful to know which Windows language you are using. Thanks!

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ryan.omara March 15, 2011 00:37

I'm on Vista Home by the way

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I'm on Vista Home by the way

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blshaw March 15, 2011 01:23

window's 7 English

c:\users\Shaw's\videos

Thanks

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window's 7 English c:\users\Shaw's\videos Thanks

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Holger (Dev) March 15, 2011 05:05

Ah, I see there is a single quote in your path, blshaw. Can you please try it out with a path that does not have a single quote? I am sorry for the inconvenience, we will have to support single quotes.

Ryan, is there a single quote in your Vista Home user account? Something like blshaw has in "Shaw's"? If so, could you also please try a location that doesn't have a single quote in it? Thanks much!

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Ah, I see there is a single quote in your path, blshaw. Can you please try it out with a path that does not have a single quote? I am sorry for the inconvenience, we will have to support single quotes. Ryan, is there a single quote in your Vista Home user account? Something like blshaw has in "Shaw's"? If so, could you also please try a location that doesn't have a single quote in it? Thanks much!

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maurice March 15, 2011 06:42

I've changed the directory name so it's without a single quote. Removed the contour.db and started storyteller again. This time it worked fine. Seems indeed that the single quote in the path is causing the problem.

Since a single quote is used in a lot of European languages many might run into this problem if they are on XP.

Thanks for looking in to this support team!

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I've changed the directory name so it's without a single quote. Removed the contour.db and started storyteller again. This time it worked fine. Seems indeed that the single quote in the path is causing the problem. Since a single quote is used in a lot of European languages many might run into this problem if they are on XP. Thanks for looking in to this support team!

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Holger (Dev) March 15, 2011 07:32

Thank you very much, Maurice! Yes, we need to fix this quickly, quotes should be allowed in the library path. Thanks again for taking the time to try out a path without quote.

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Thank you very much, Maurice! Yes, we need to fix this quickly, quotes should be allowed in the library path. Thanks again for taking the time to try out a path without quote.

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ryan.omara March 15, 2011 12:48

Ok, so single quote is my issue. C:\Users\Ryan O'Mara\Videos\Contour Library However, I changed my user account name the using user accounts control panel, however the file path remained the same. How do I change the files paths?

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Ok, so single quote is my issue. C:\Users\Ryan O'Mara\Videos\Contour Library However, I changed my user account name the using user accounts control panel, however the file path remained the same. How do I change the files paths?

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Holger (Dev) March 15, 2011 15:21

Ryan, you can change the location of Storyteller's library in Storyteller's Preferences dialog. Note, you don't have to change your Windows user account name, as long as you use a library location that doesn't have a single quote in it (i.e. c:\Contour Library). Thanks!

Holger

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- ryan.omara March 16, 2011 00:30
  
  So how do I change the library location in Storyteller's Preferences if Storyteller won't open???
  
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Ryan, you can change the location of Storyteller's library in Storyteller's Preferences dialog. Note, you don't have to change your Windows user account name, as long as you use a library location that doesn't have a single quote in it (i.e. c:\Contour Library). Thanks! Holger

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Holger (Dev) March 16, 2011 07:34

Ryan, you are correct. With a single quote in the user account name, Storyteller will only show this message box and then close. We are now discussing this internally.

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Ryan, you are correct. With a single quote in the user account name, Storyteller will only show this message box and then close. We are now discussing this internally.

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Holger (Dev) March 16, 2011 19:28

Here is a work-around that gets Storyteller 3.0.6 working on a Windows account that contains a single quote:

1) Download this file: http://public-access.vholdr.s3.amazon...

2) Copy the file to your Contour library directory (C:\Users\[account name]\Videos\Contour Library

3) Launch Storyteller. It should work now.

Can I ask one of you to please try this out and report back to this thread? That would be great! Thanks!

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- billandbinaca July 01, 2011 03:08
  
  I was having the same issue with 3.08 using Windows 7 64 bit. This fixed my problem....thank you.
  
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Here is a work-around that gets Storyteller 3.0.6 working on a Windows account that contains a single quote: 1) Download this file: http://public-access.vholdr.s3.amazonaws.com/dev/contour.db 2) Copy the file to your Contour library directory (C:\Users\[account name]\Videos\Contour Library 3) Launch Storyteller. It should work now. Can I ask one of you to please try this out and report back to this thread? That would be great! Thanks!

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blshaw March 16, 2011 20:37

This work around took care of the job.....storyteller 3.06 is up and running. Thanks!

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This work around took care of the job.....storyteller 3.06 is up and running. Thanks!

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Holger (Dev) March 17, 2011 00:00

Thanks for reporting back, blshaw!

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Thanks for reporting back, blshaw!

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ryan.omara March 17, 2011 14:56

Success! I had to reimport the videos in the library, but that was no biggie.

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Success! I had to reimport the videos in the library, but that was no biggie.

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Daman March 20, 2011 16:18

for me it's even worse :/
my username is without a quote, but since i live in the netherlands, the 'videos' folder is called 'mijn video's' and since that contains a quote even the workaround fails :(

only a 'run as administrator' seems to work here.

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- markvanpijkeren March 20, 2011 17:11
  
  Daman, de contour.db update van 4 post hierboven zou de oplossing moeten zijn. (sorry for the dutch)
  
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for me it's even worse :/ my username is without a quote, but since i live in the netherlands, the 'videos' folder is called 'mijn video's' and since that contains a quote even the workaround fails :( only a 'run as administrator' seems to work here.

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sensaik May 01, 2011 11:26

Hi Holger,

I have just installed the 3.0.6 software from scratch and I am getting this error. I dont have any previous versions of the software installed. I dont have an apostrophe in any of the file path either. Can you please help? I need to get in and configure the camera.

System
Win 7 64B
c:\Users\[account]\videos\contour library

I manually created the library folder and installed the file above in an attempt to resolve the issue.

I have also tried running the EXE as administrator.

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Hi Holger, I have just installed the 3.0.6 software from scratch and I am getting this error. I dont have any previous versions of the software installed. I dont have an apostrophe in any of the file path either. Can you please help? I need to get in and configure the camera. System Win 7 64B c:\Users\[account]\videos\contour library I manually created the library folder and installed the file above in an attempt to resolve the issue. I have also tried running the EXE as administrator.

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scrowner May 21, 2011 16:20

I am running MAC OSX. Just installed 3.08 and have this problem. Uninstalled storyteller and reinstalled. Have the same problem.

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- David Whitefield (Official Rep) May 21, 2011 17:42
  
  Hi scowner,
  Are you listed as an administrator on your account? If not you will need to change that status first. Let me know what you find.
  Cheers,
  Dave.
  
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- scrowner May 21, 2011 18:00
  
  Administrator? Maybe this is there for MAC. I deleted the DB and the problem went away. Found the DB in My User Folder under the Movies folder under the Contour Library folder.
  
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- David Whitefield (Official Rep) May 21, 2011 18:40
  
  Hi scowner,
  Thats good to know that you have it working now. If you want to check your account status,go to the apple logo at the top left of the desktop and click on that. Now click on "system preferences" and in the window that pops open you will see accounts listed there, click on that and it will show you the details of the accounts on your machine. I hope that helps.
  Cheers,
  Dave.
  
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I am running MAC OSX. Just installed 3.08 and have this problem. Uninstalled storyteller and reinstalled. Have the same problem.

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HiMark Racing May 21, 2011 20:08

I just updated last night after not using for a month or so..and have the same problem as noted above..Running Windows 7..I hope I haven't lost the footage from yesterday..What's the fix now??

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- HiMark Racing May 21, 2011 20:12
  
  OK, I did the patch but all video is gone...how do I get it back??
  
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- HiMark Racing May 21, 2011 20:15
  
  Nevermind..figured it out..
  
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- David Whitefield (Official Rep) May 21, 2011 20:46
  
  Hi HIMark Racing,
  Well, that was easy for me ! THanks for letting me know that you have it sorted now.
  Cheers,
  Dave.
  
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I just updated last night after not using for a month or so..and have the same problem as noted above..Running Windows 7..I hope I haven't lost the footage from yesterday..What's the fix now??

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Noodle 01 June 09, 2011 05:43

I have a Mac and it was doing the same thing. When I downloaded the program it automatically went to the downloads folder that is located in a single quote folder. When I copied it to the desktop and executed the installer from there it installed properly and runs fine. It does not like single quote file folders. What a PIMA this was. It took me 2 hours to find this thread and make it work. This info should be on the Download Page.

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- David Whitefield (Official Rep) June 09, 2011 12:14
  
  Hi Noodle,
  The engineers are working on this issue an d will hopefully have a fix for it in the next release of Storyteller. Could you let me know what Mac and version of OSX you are using so i can pass this on to them to make sure is addressed in the next release.
  Cheers,
  Dave.
  
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I have a Mac and it was doing the same thing. When I downloaded the program it automatically went to the downloads folder that is located in a single quote folder. When I copied it to the desktop and executed the installer from there it installed properly and runs fine. It does not like single quote file folders. What a PIMA this was. It took me 2 hours to find this thread and make it work. This info should be on the Download Page.

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louis June 23, 2011 04:19

I had a video in my library that was casuing this error message. I simply deleted the problematic video and the library DB and it opened without any hitches

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- David Whitefield (Official Rep) June 23, 2011 09:22
  
  Hi lois,
  What was the problematic video? Can you give me some info on what it was so I can pass the info on to the engineers.
  Cheers,
  Dave.
  
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- louis June 23, 2011 23:56
  
  I'm not sure what the issue was with the vid, I had edited the footage in premier and then exported to a h2.04 .mov video file and imported it into Story teller, Then this issue arose.
  
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- David Whitefield (Official Rep) June 24, 2011 09:27
  
  Hi louis,
  Thanks for the info, I will pass this on to the engineers to see if they can discover the cause. If they need the file do you still have it on your computer?
  Cheers,
  Dave.
  
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I had a video in my library that was casuing this error message. I simply deleted the problematic video and the library DB and it opened without any hitches

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rock45 June 26, 2011 20:46

I am also running MAC OSX. Just installed 3.08 and have this same problem as others. Everything worked fine before the update. Uninstalled storyteller and reinstalled several times. I moved installer from the Downloads folder to the desktop as previously suggested but continue to have the same problem. Can you PLEASE walk through the steps to fix this on a Mac? This is a major pain...

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I am also running MAC OSX. Just installed 3.08 and have this same problem as others. Everything worked fine before the update. Uninstalled storyteller and reinstalled several times. I moved installer from the Downloads folder to the desktop as previously suggested but continue to have the same problem. Can you PLEASE walk through the steps to fix this on a Mac? This is a major pain...

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Holger (Dev) June 27, 2011 16:47

rock45: Can you please do this:

1. Tell us the path of your "Movies" directory. In Finder (file explorer), click on "Movies" and the path will be shown in the very top of the window. I.e., for me it is "/Volumes/MAC_DATA/Users/holger/Movies".

2. Is there a directory "Contour Library" in your Movies directory?

3. If you found it, rename the "Contour Library" directory to something else.

4. Launch Storyteller and see if it works now. If it works, import the movies from the directory you renamed in (3).

Sorry this is given you trouble.

Holger

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rock45: Can you please do this: 1. Tell us the path of your "Movies" directory. In Finder (file explorer), click on "Movies" and the path will be shown in the very top of the window. I.e., for me it is "/Volumes/MAC_DATA/Users/holger/Movies". 2. Is there a directory "Contour Library" in your Movies directory? 3. If you found it, rename the "Contour Library" directory to something else. 4. Launch Storyteller and see if it works now. If it works, import the movies from the directory you renamed in (3). Sorry this is given you trouble. Holger

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rock45 June 27, 2011 18:17

Holger,

Thanks for the help. I finally got it to work!

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Holger, Thanks for the help. I finally got it to work!

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slacha October 24, 2011 21:22

Hello;
I have the same problem on my MAC running Lion OSX 10.7.2, but I can't find any Contour Library in the Movies directory, What shall I do ?

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- David Whitefield (Official Rep) October 24, 2011 21:50
  
  Hi slacha,
  Are you listed as admin on your account on the Mac? If so I would suggest that you remove Storyteller and try reinstalling it again. Let me know what you find.
  Cheers,
  Dave.
  
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Hello; I have the same problem on my MAC running Lion OSX 10.7.2, but I can't find any Contour Library in the Movies directory, What shall I do ?

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slacha October 25, 2011 06:11

Hi Dave;
Yes I am admin. I already re-installed Storyteller a few times and always get the same ' app default library cannot be created' error message :-(
Regards
Steve

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- David Whitefield (Official Rep) October 25, 2011 17:20
  
  Hi Steve,
  Is this with the latest version from the site? As we haven't had any issues to date with this happening with the latest version. I have the guys looking into this though.
  Cheers,
  Dave.
  
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- slacha October 25, 2011 18:30
  
  Hi Dave;
  Yes, I have deleted all the previous versions and re-installed the latest pack from your web site.
  
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- David Whitefield (Official Rep) October 26, 2011 16:50
  
  Hi Steve,
  Ok , you say that there is no Contour library in the movies directory, can you open storyteller at all though?
  Cheers,
  Dave.
  
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- slacha October 26, 2011 19:06
  
  Negative. As soon as I try I get the error message.
  
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- David Whitefield (Official Rep) October 26, 2011 19:23
  
  Hi Steve,
  That is odd, Could you do me a favour, could you email me the downloaded file that you have from the site? If you could send it to david[at]contour.com and I will pass that on to the engineers to have a look at to see if there is something gone amiss during the download.
  Cheers,
  Dave.
  
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- slacha October 26, 2011 19:32
  
  Dave;
  The file is approx 110 MB large ! are you sure you want this ?
  I may not be able to send it from my private account. if not I will arrange a download possibility from my office and let you know via mail.
  Regards
  Steve
  
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- David Whitefield (Official Rep) October 26, 2011 19:36
  
  Hi Steve,
  You can use the free version of Drop send http://www.dropsend.com/ , this allows files up to 2G to be sent. Just follow the instructions and it will be able to wing its way to me.
  Cheers,
  Dave.
  
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  see the change log
- slacha October 26, 2011 20:29
  
  Dave;
  The file has been sent.
  Thank you
  Steve
  
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Hi Dave; Yes I am admin. I already re-installed Storyteller a few times and always get the same ' app default library cannot be created' error message :-( Regards Steve

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